Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Joon Labs Inc. (“we”, “us”) governing your use of the joon ai marketing platform (the “Service”). By ticking the acceptance box at sign-up, or by continuing to use the Service, you agree to these Terms.

If you are accepting on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree, do not use the Service.

2. What the Service does

joon ai connects to your advertising accounts on Google Ads, Meta, Microsoft Advertising, TikTok and Apple Search Ads and provides reporting, campaign creation tools, keyword and audience research, creative tooling, and AI-generated optimization recommendations.

Where a recommendation is marked as applicable, the Service can submit the corresponding change directly to the advertising platform’s API on your behalf. Section 6 governs those changes.

3. Eligibility and accounts

• You must be at least 18 years old and capable of forming a binding contract.
• You sign in with a Google account. You are responsible for the security of that account and for all activity that occurs under your joon ai account.
• Access to the Service is granted at our discretion. New sign-ups may require approval, and access may be limited to invited users during early availability.
• You must provide accurate information and keep it current. Do not share your account with others; invite them to your organization instead.

4. Connected advertising accounts

To use the Service you grant it access to third-party advertising accounts via OAuth. You represent and warrant that you are authorized to manage every account you connect and to permit the Service to act on it.

• We store the access and refresh tokens needed to operate the Service on your behalf, and use them only to provide the Service to you.
• You may disconnect any account at any time from Settings. Disconnecting stops future access; it does not reverse changes already made.
• You remain bound by the terms, policies and advertising rules of each advertising platform. Nothing in these Terms overrides them, and we are not responsible for a platform suspending or penalizing your account.

5. AI-generated recommendations

Recommendations, scores, forecasts, generated ad copy and generated images are produced with automated systems including large language models. They are informational and advisory only.

• Output can be inaccurate, incomplete, or unsuitable for your business, and may be based on incomplete data from a connected account.
• We do not warrant that any recommendation will improve performance or achieve any particular result.
• You are responsible for reviewing any recommendation, and any generated content, before you apply or publish it — including for accuracy, legal compliance and advertising-policy compliance.
• Generated creative may resemble other output. You are responsible for ensuring the content you publish does not infringe third-party rights.

6. Changes made to your accounts

When you apply a recommendation, the Service submits that change to the relevant advertising platform through its API. This can include changes with direct financial effect — for example daily or lifetime budgets, keyword bids, bid modifiers, and bidding strategies.

• You authorize us to submit those changes when you instruct us to, and you are responsible for the consequences of changes you apply.
• Changes are shown to you for confirmation before they are submitted. Review them: a bidding-strategy change in particular can materially change how much a campaign spends and how it performs, and can restart a platform’s automated-bidding learning period.
• Scheduled analysis may generate recommendations automatically. Recommendations are not applied automatically unless you explicitly enable and confirm that behavior.
• Once submitted, a change takes effect on the advertising platform. Some changes cannot be reversed from within the Service, and reverting a change does not undo spend already incurred.
• We do not guarantee that a submitted change will be accepted by the advertising platform, nor that it will take effect within any particular time.

7. Advertising spend

All advertising spend incurred on your connected accounts is solely your responsibility. We are not the advertiser of record, we do not control platform billing, and we do not refund, credit or reimburse advertising spend under any circumstances — including spend resulting from a recommendation you applied, from an error in the Service, or from an unauthorized change to your account.

You are responsible for setting appropriate budget and spend limits in each advertising platform.

8. Fees, credits and billing

• Certain features consume credits. Credit balances, pricing, and any included allowances are shown in the product and may change with notice.
• Paid plans and credit purchases are billed through our payment processor. You authorize us to charge your selected payment method for the amounts shown at purchase, plus any applicable taxes.
• Credits are a licence to use Service features. They have no cash value, are non-transferable, and are not redeemable for money.
• Credits you purchase do not expire. Free welcome credits granted when you create an organization do: they expire 60 days after that organization is created, and any of them still unused at that point are deducted from your balance. The deduction is recorded in your credit history, which you can see in Billing.
• Except where required by law, payments are non-refundable and unused credits are not refunded on cancellation. Credits consumed by a feature that failed due to a fault in the Service will be restored on request.
• You may stop using the Service at any time. Cancellation stops future charges; it does not refund charges already made.

9. Your data

You retain ownership of your business information, advertising data and creative content. You grant us the licence necessary to host, process and display that material in order to provide the Service to you.

• We process advertising performance data, account metadata, business profile information and content you upload, in order to operate the Service and generate recommendations.
• We use third-party providers to deliver the Service, including cloud hosting, the advertising platforms you connect, AI model providers used to generate recommendations and creative, our payment processor and our email provider. Data is shared with them only as needed to provide the Service.
• We do not sell your data.
• You may request deletion of your account and associated data by contacting us. Some records may be retained where required for legal, tax or fraud-prevention purposes.
• Our handling of personal information is described further in the Privacy Policy, which forms part of these Terms.

10. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or to create deceptive, fraudulent or misleading advertising.
• Connect or attempt to operate an advertising account you are not authorized to manage.
• Attempt to access another user’s account, organization or data.
• Interfere with, overload or disrupt the Service or its infrastructure, or circumvent rate limits, credit metering or access controls.
• Reverse engineer, decompile or disassemble any part of the Service, or use automated tools to scrape it.
• Resell or provide the Service to third parties except through the organization and invitation features we provide.
• Use the Service to generate content that infringes third-party rights or violates an advertising platform’s policies.

11. Intellectual property

The Service — including its software, design, and content other than your material — is owned by Joon Labs Inc. and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not transfer ownership of any part of it.

Feedback you send us may be used without restriction or obligation to you.

12. Availability and changes to the Service

The Service is under active development. Features may be added, changed or removed, and functionality may depend on third-party APIs that can change or become unavailable outside our control. We do not guarantee uninterrupted or error-free operation, and we do not commit to any service level unless separately agreed in writing.

13. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service, any recommendation, or any generated content will be accurate, uninterrupted, secure, or will achieve any advertising or business result.

Nothing in these Terms excludes a warranty or liability that cannot lawfully be excluded.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, advertising spend, goodwill, business opportunity or data, arising out of or relating to your use of the Service — whether or not we were advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, and (b) one hundred US dollars (US$100).

For the avoidance of doubt, advertising spend on your connected accounts is not an amount paid to us and is not recoverable from us.

15. Indemnity

You will indemnify and hold us harmless from any claim, demand, loss or expense (including reasonable legal fees) arising out of your use of the Service, the content you publish through it, your advertising activity, your breach of these Terms, or your violation of an advertising platform’s terms or of any law.

16. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if required for security or legal reasons, or if your use poses a risk to the Service or to another user. Where practical we will give notice.

You may stop using the Service at any time and disconnect your advertising accounts from Settings. Sections that by their nature should survive termination — including spend responsibility, disclaimers, liability limits and indemnity — survive.

17. Changes to these Terms

We may update these Terms. When we make a material change we will publish the updated Terms with a new version and ask you to accept them again before you continue using the Service. Non-material changes take effect when published. If you do not accept updated Terms, you must stop using the Service.

18. General

• These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.
• You and we submit to the non-exclusive jurisdiction of the courts of the Province of Ontario, Canada for any dispute arising out of or relating to these Terms or the Service. If you are a consumer, this does not remove any right you have to bring proceedings in your own country of residence, or the protection of any mandatory consumer-protection law that applies to you there.
• These Terms, together with the Privacy Policy, are the entire agreement between us regarding the Service.
• If any provision is held unenforceable, the rest remains in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

19. Contact

Questions about these Terms: contact@joonlabs.ai.